Widerrufsrecht

RETURN & REFUND POLICY

(International)

1. Return Period

We offer a 30-day return period, which means you have 30 calendar days from the date of delivery to request a return, where applicable.

2. Eligibility for Returns

To be eligible for a return, the item must be:

  • In the same condition as received

  • Unused and unworn

  • In its original packaging, including all accessories

  • Accompanied by proof of purchase

Returns that do not meet these conditions may be refused.

3. How to Start a Return

To initiate a return request, please contact us at zupina0126@outlook.es.

If your return is approved, we will provide return instructions and, where applicable, a return shipping label.
Returns sent without prior authorization will not be accepted.

Return shipping address will be provided upon approval.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt.
If your item is damaged, defective, or incorrect, you must contact us within 48 hours of delivery, providing clear photographic evidence of the issue and the original packaging.

Failure to report issues within this timeframe may result in the claim being denied.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Personalized or custom-made products

  • Sale items

  • Gift cards

  • Perishable goods

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

Please contact us before purchasing if you have questions regarding eligibility.

6. Exchanges

We do not offer direct exchanges.
To obtain a different item, you must request a return (if eligible), and place a new separate order.

7. European Union – Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, in accordance with EU consumer protection laws.

Exception: This right does not apply to personalized or custom-made products, as permitted under EU Directive 2011/83/EU.

Returned items must meet the eligibility conditions outlined above.

8. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 10 business days.
Please note that additional processing time may be required by your bank or payment provider.

If more than 15 business days have passed since refund approval, please contact us at zupina0126@outlook.es.

9. Limitation of Responsibility

We are not responsible for delays, losses, or damages caused by third-party carriers, customs authorities, or circumstances beyond our reasonable control.

By placing an order, you acknowledge and accept this policy in full.